Hotline & FAQs

Our experts will answer your questions quickly and simply:

+49 (0)7474/692-369 (local rate)

We are also always glad to get back to you on-site: e.g., at the building site or customer's location.

Our hours of operation

Monday to Thursday: 7 a.m. to 6 p.m.
Friday: 7 a.m. to 4 p.m.
During off-service hours you can contact our hotline: hotline@theben.de or fax to +49 (0)7474/692-207 

Skype: we show you how it works!

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OEM solutions/FAQ, digital time switches

FAQs on time switches

On this page we have brought together the most important questions and answers on our Time switches and the OBELISK Software.

Remote control / RAMSES clock thermostat

FAQs on clock thermostats

On this page we have brought together the most important questions and answers on our RAMSES clock thermostats.

OEM solutions/FAQ, presence detectors

FAQs on lighting control with presence detectors, twilight switches and staircase light time switches

On this page we have brought together the most important questions and answers on the topic of lighting control with Presence detectorsTwilight switches and Staircase time switches.

OEM solutions, weather station

FAQs on KNX

On this page we have brought together the most important questions and answers on the KNX building control system.

FAQ LUXORliving LUXORplug

FAQs on our Smart Home system LUXORliving 

On this page we have brought together the most important questions and answers on our Smart Home system LUXORliving.

FAQs on LEDs / LED lamps

FAQs on LEDs

On this page we have brought together the most important questions and answers on LEDs.